Terms & Conditions
· IMPORTANT – Please ensure that you have read the terms & conditions for each designer (also known as supplier) on their own page prior to making any order.
We reserve the right to amend these conditions at any time, and recommend that you review these terms periodically for any changes. To use our website you are agreeing to the terms set out below, should you not agree, please discontinue from using this website.
We reserve the right to change or withdraw the services we offer at any point, without accepting any liability should these services become unavailable at any point.
We also reserve the right to terminate any membership (customer or supplier) should we feel they are in breach of disclosing any information deemed confidential to any third party such as passwords, access to the website or discounted price offers for direct sales.
You will not modify, adapt, translate derivate work from, amend or alter any part of the service; in addition you must not extract or use any of the content from our site without first emailing us for permission.
We respect the intellectual property of others, and request that our designers do the same for us. If you believe that your rights have been infringed via our website please contact us immediately.
3.BUYING FROM US
Titan Sirens is an advertising agent for the suppliers listed on our website. We have checked the legitimacy of these individuals and businesses and are confident that they can deliver the service we promise our customers. None of the products listed belong to Titan Sirens is any form, and are the sole property of the specific supplier. Supplier terms and conditions can be found in the profile section of the specific supplier’s biography page, and is also available prior to confirming a purchase.
All prices have been quoted by the individual designer prior to listing. Most of the items listed on Titan Sirens are for luxury handmade, limited edition or one-of-a-kind items, with the majority of prices reflecting this.
All purchases made via www.titansirens.co.uk for goods or services from our designers can only be made via debit or credit card. All payments are processed through WorldPay (the UK’s leading payment provider) to ensure customer protection, and assurance. Other methods may become available of time. We act as the commercial agent for all our designers and therefore process all payments on their behalf from you for their product/service with their consent. The designer acknowledges and agrees that the payment from you to us for their service/product is deemed valid and confirms the contract between you both. The design also agrees that they will not seek any further payments or recourse against you should you have validly paid us. You accept that all prices are shown in the currencies set at the time of payment, and understand that your bank may charge you additional charges based on various conditions such as location, and delivery destination. Titan Sirens and our Designers cannot be held responsible for any further costs above those stated. For more about using WorldPay, please visitwww.worldpay.co.uk
From September 6th 2014 customers will also be able to use PayPal to pay for goods and services. PayPal payments take 3 days to clear and up to 7 days to appear in our account, therefore we may choose to hold postage for items at £100 and over until clearing has been achieved. For more about using PayPal, please visit www.PayPal.co.uk
6.REFUSAL OF A TRANSACTION
At any point we may choose to refuse any transaction for any reason at our sole discretion, and as such we will not be deemed liable to you or any third party for that refusal.
To decrease the amount of confusion for individual postage for each item, all suppliers have four postage options.
· Designer Decision – This is the delivery price set by the designer themselves.
NOTE – In most cases Titan Sirens will absorb the postage cost into their own profit in order to offer their customers FREE postage. This will be indicated in the product field.
Please note that some items have a production time, if you have ordered a bespoke piece, and as such the postage time will be added. For example Maria has purchased a handmade baby’s blanket in yellow, the production time for the blanket is 7 working days and is considered a small item, and therefore Maria should expect to receive the blanket within 10-12 working days.
Custom order delivery times will be discussed with the customer prior to payment.
The shopping cart displays the products you have chosen to move on to the checkout. Once a purchase has been made, the designer receives the order (at the times stated) and will arrange postage to you in the method chosen (See Postage . 7.)
Please be aware that custom, personalised and commission work will take longer, please read the individual Designer’s terms for this information.
Should you place an order for an item for delivery outside of Great Britain, they may be subject to importing fees and duty taxes. Please note that we cannot be held responsible for these charges, and your acceptance of these terms, you are taking responsibility for those fees should they occur. Please contact email@example.com before you place an order to see if our designer will ship outside of the UK.
10.PRODUCTION TIMES & ORDERS
Some products may be made to order, or the customer has requested some special options to be added to the product, which incurs production time. For example Fred has asked for his son’s name to be added to a toy box he has bought. The production time for the item is 2 working days, which is added to the requested postage time. All production times if relevant will be noted in the product information section. Titan Sirens has no control over these time limits.
1.1 Titan Sirens is an advertising agent for the featured suppliers. You will be purchasing items from the individual supplier, and will be contracted to their Terms and Conditions, which may include clauses and limitations. Full details for suppliers can be found in the profile section for each individual supplier, and again prior to product confirmation.
1.2 Please ensure the information passed to the suppliers (in relation to custom/bespoke items) is correct prior to purchase. Corrections cannot be altered once the product is in or has completed production time, and can still be chargeable. If you notice an error after making a purchase please contact firstname.lastname@example.org the information before 6pm on the day of purchase.
1.3 All orders are sent to the supplier at 9am in a morning & 6pm each evening, orders made after 6pm will be sent to the supplier the following morning.
· Bespoke/custom: Customers can request for certain products to have addition information added such as names, pictures and/or materials to their existing purchase. This information can be noted at the purchase screen or via email before 6pm on the purchase day to email@example.com. It is your responsibility to ensure the supplier receives the correct information prior to production/delivery – any errors arising from the customer’s failure to inform the supplier/Titan Sirens will not be recompensed by Titan Sirens or any of our suppliers.
· All other orders: Non custom/bespoke items that do not require any production time will be posted by the relevant supplier with 24 hours of receiving the order.
3.1 Prices Changes: Titan Sirens is committed to offering the best quality products at the best price, however, prices are set by the supplier and can change especially in instances when supply is high and the demand is low.
3.2 Special offers, vouchers and promotion codes cannot be used in conjunction with other offers or codes unless otherwise stated.
11.CANCELLATIONS & RETURNS (inc refunds)
Should you wish to return an item for an exchange or refund, please click on our RETURNS form in the Customer Service section and fill in the information. We will then inform the Designer that you are to return the product, and that a refund will be issued (if applicable). All customers can cancel their order within 14 working days of making a purchase for a full refund without having to provide a reason (we just like one for our records). Please note however that custom-made, commission products and personalised products refund requests must have a valid reason for cancellation to be accepted.
Titan Sirens is in line with the Distance Selling regulations and laws updated September 2014. Therefore the follow is relevant –
1. Food related items such as cakes cannot be cancelled or returned after delivery had been received due to the perishable nature of the product. Should the product be NOT as stated, we will accept your complaint to discuss the issue.
2. Services – Some designers offer vouchers for services, these vouchers last for 12mths in which the customer can book a slot directly we the designer. A cancellation/return cannot be accepted should the 12mths have expired or if the customer makes a direct booking with the designer and fails to arrive, unless it is the direct result of negligence on the part of the designer.
3. Custom orders – Should a custom request a bespoke or custom order, made to their own requested specifications, then a cancellation/return will not be accepted. This is unless the specifications have NOT been adhered to, or have not been given the customers consent to make any changes outside of the specific specifications listed at the time of purchase.
All cancellations MUST be made via our returns form or via email to firstname.lastname@example.org in order to be accepted. However, a customer can contact via telephone should the cancellation be within 24 hours of purchase to 07957444063 inc text (between 9am – 9pm only).
# Standard costs apply dependent on your network
Although we aim to confirm refunds within 24 hours of the request, all refunds will be confirmed and made within 30 days of request at the latest.
For more information regarding each designer’s own returns information, please read the profile under each supplier.
All goods and services meet the requirements of the Sale of Goods Act 1979.
12.UPLOADING MATERIAL TO THE WEBSITE
Uploaded information such as reviews and/or pictures must not be deemed in a negative sense such as discriminatory, threatening, be infringement of any copyright or be of an illegal nature.
Any information uploaded to our site will be considered non-confidential/proprietary nature, with the uploader giving us permission to use that information in any of our promotional material (for example competitions). We will not be responsible or liable to any third party for any of the materials uploaded by the user, and hold the right to remove this information at any point.
13.VIRUSES, HACKING & OTHER CYBER/NON-CYBER RELATED OFFENCES
You must not use our website to distribute cyber related mechanisms considered malicious or harmful to either us or our customers, in addition you must not attempt to attack, sabotage or gain entry to our system/server at any point.
In breaching these requests, you will have deemed to have committed a criminal offence under the Computer Misuse Act 1990, and we will report any such breach to the authorities. In the event of such a breach your right to use our website will be revoked.
14.LINKING TO OUR WEBSITE
You may link to our home page, with the understanding that it does not damage our reputation or take advantage of us, our designers or customers, and is considered both fair and legal. The link must not suggest an association, approval or endorsement unless one has already been established and confirmed.
Our website must not be framed on any other website/media, in addition you may not create a link to any other part of our website other than the home page, Titan Sirens in turn reserves the right to withdraw any link permission without notice.
Should you wish to use any of our material other than what is mentioned, please email email@example.com
Titan Sirens cannot accept liability in any circumstances where performance of the contract is prevented by reason of war, threat of war, riots, civil strife, terrorist activities, industrial disputes, natural and nuclear disaster, fire or adverse weather conditions, delays or the inability in sourcing materials by the designer to complete their work etc.
16.LAW & JURISDICTION
All contracts for the purchase of goods or services made via our website are governed by English Law, and therefore any dispute arising or relating to will be subject to the exclusive jurisdiction of the English courts.
17.FEEDBACK & COMPLAINTS
We welcome feedback, as this assists us in improving our website and service; please email any suggestions to firstname.lastname@example.org. Should you have a complaint, please fill in our contact us page with all of the relevant details. Please allow 3 working days for your complaint to be investigated and a response prepared (we ask for this time, as we may have to contact and discuss the issue with other parties)
Titan Sirens is the advertising agent of the designer, and as such cannot be held responsible for any damage, injury or death resulting from the use of any product or service sold via our website. We will however act as mediator between the customer and designer until a matter is resolved. Should further legal methods be involved Titan Sirens is more than happy to provide any written information either party will require by law.
The contract between Titan Sirens and the customer is formed when the customer accepts the price stated including any postage/discounts and makes a payment. It ends 14 working days after the product has been received or service concluded. The contract may be extended in relation to faulty products. If in doubt please contact email@example.com
Titan Sirens assumes no responsibility for the accuracy, timeliness, correctness or content of this website, and therefore you should not expect this information to be continuously updated. We take no responsibility for any information that has been removed or has expired.
The commentary and other materials posted on our website, blog or social media outlets are not intended to act as advice, on which reliance should be placed, and as such we do not take any responsibility or liability arising from said reliance by any visitor to our website or anyone informed of its content.
If you have any questions regarding these Terms & Conditions, please contact Titan Sirens at firstname.lastname@example.org.
For general enquires please visit our contact us page.