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  • +44 01253 75 19 69
  • Free Ship On Order Over £1000

Terms & Conditions

·         IMPORTANT – Please ensure that you have read the terms & conditions for each designer (also known as supplier) on their own page prior to making any order.

It is important to us to offer you the most unique and top quality products, and the best possible service.  We want you to feel confident when buying from us, and as such we aim to exceed your expectations with the best customer service we can offer.  The below information (including the privacy policy) is important and will aid in your buying service.

We reserve the right to amend these conditions at any time, and recommend that you review these terms periodically for any changes.  To use our website you are agreeing to the terms set out below, should you not agree, please discontinue from using this website.

1.WEBSITE ACCESS

We reserve the right to change or withdraw the services we offer at any point, without accepting any liability should these services become unavailable at any point.

We also reserve the right to terminate any membership (customer or supplier) should we feel they are in breach of disclosing any information deemed confidential to any third party such as passwords, access to the website or discounted price offers for direct sales.

2.INTELLECTUAL PROPERTY

You will not modify, adapt, translate derivate work from, amend or alter any part of the service; in addition you must not extract or use any of the content from our site without first emailing us for permission.

We respect the intellectual property of others, and request that our designers do the same for us.  If you believe that your rights have been infringed via our website please contact us immediately.

3.BUYING FROM US

Titan Sirens is an advertising agent for the suppliers listed on our website.  We have checked the legitimacy of these individuals and businesses and are confident that they can deliver the service we promise our customers.  None of the products listed belong to Titan Sirens is any form, and are the sole property of the specific supplier.  Supplier terms and conditions can be found in the profile section of the specific supplier’s biography page, and is also available prior to confirming a purchase.

4.PRICES

All prices have been quoted by the individual designer prior to listing.  Most of the items listed on Titan Sirens are for luxury handmade, limited edition or one-of-a-kind items, with the majority of prices reflecting this.

5.PAYMENT METHODS

All purchases made via www.titansirens.co.uk for goods or services from our designers can only be made via debit or credit card.  All payments are processed through WorldPay (the UK’s leading payment provider) to ensure customer protection, and assurance.  Other methods may become available of time.  We act as the commercial agent for all our designers and therefore process all payments on their behalf from you for their product/service with their consent. The designer acknowledges and agrees that the payment from you to us for their service/product is deemed valid and confirms the contract between you both.  The design also agrees that they will not seek any further payments or recourse against you should you have validly paid us.  You accept that all prices are shown in the currencies set at the time of payment, and understand that your bank may charge you additional charges based on various conditions such as location, and delivery destination. Titan Sirens and our Designers cannot be held responsible for any further costs above those stated. For more about using WorldPay, please visitwww.worldpay.co.uk

From September 6th 2014 customers will also be able to use PayPal to pay for goods and services.  PayPal payments take 3 days to clear and up to 7 days to appear in our account, therefore we may choose to hold postage for items at £100 and over until clearing has been achieved.  For more about using PayPal, please visit www.PayPal.co.uk

6.REFUSAL OF A TRANSACTION

At any point we may choose to refuse any transaction for any reason at our sole discretion, and as such we will not be deemed liable to you or any third party for that refusal.

7.POSTAGE

To decrease the amount of confusion for individual postage for each item, all suppliers have four postage options.

·         Designer Decision – This is the delivery price set by the designer themselves. 

NOTE – In most cases Titan Sirens will absorb the postage cost into their own profit in order to offer their customers FREE postage.  This will be indicated in the product field.

Please note that some items have a production time, if you have ordered a bespoke piece, and as such the postage time will be added.  For example Maria has purchased a handmade baby’s blanket in yellow, the production time for the blanket is 7 working days and is considered a small item, and therefore Maria should expect to receive the blanket within 10-12 working days.

Custom order delivery times will be discussed with the customer prior to payment.

8.DELIVERY INFORMATION

The shopping cart displays the products you have chosen to move on to the checkout.  Once a purchase has been made, the designer receives the order (at the times stated) and will arrange postage to you in the method chosen (See Postage . 7.)

Please be aware that custom, personalised and commission work will take longer, please read the individual Designer’s terms for this information.

9.INTERNATIONAL SALES

Should you place an order for an item for delivery outside of Great Britain, they may be subject to importing fees and duty taxes.  Please note that we cannot be held responsible for these charges, and your acceptance of these terms, you are taking responsibility for those fees should they occur. Please contact info@titansirens.co.uk before you place an order to see if our designer will ship outside of the UK.

10.PRODUCTION TIMES & ORDERS

Some products may be made to order, or the customer has requested some special options to be added to the product, which incurs production time.  For example Fred has asked for his son’s name to be added to a toy box he has bought.  The production time for the item is 2 working days, which is added to the requested postage time.  All production times if relevant will be noted in the product information section. Titan Sirens has no control over these time limits.

1.BUYING CONDITIONS:

 

1.1   Titan Sirens is an advertising agent for the featured suppliers.  You will be purchasing items from the individual supplier, and will be contracted to their Terms and Conditions, which may include clauses and limitations.  Full details for suppliers can be found in the profile section for each individual supplier, and again prior to product confirmation.

 

1.2   Please ensure the information passed to the suppliers (in relation to custom/bespoke items) is correct prior to purchase.  Corrections cannot be altered once the product is in or has completed production time, and can still be chargeable.  If you notice an error after making a purchase please contact custom@titansirens.co.ukwith the information before 6pm on the day of purchase. 

 

1.3   All orders are sent to the supplier at 9am in a morning & 6pm each evening, orders made after 6pm will be sent to the supplier the following morning.

 

2.PRODUCT REQUIREMENTS

 

2.1   Orders:

·         Bespoke/custom: Customers can request for certain products to have addition information added such as names, pictures and/or materials to their existing purchase.  This information can be noted at the purchase screen or via email before 6pm on the purchase day to info@titansirens.co.uk.  It is your responsibility to ensure the supplier receives the correct information prior to production/delivery – any errors arising from the customer’s failure to inform the supplier/Titan Sirens will not be recompensed by Titan Sirens or any of our suppliers.

 

·         All other orders: Non custom/bespoke items that do not require any production time will be posted by the relevant supplier with 24 hours of receiving the order.

 

3.PRICES

 

3.1   Prices Changes: Titan Sirens is committed to offering the best quality products at the best price, however, prices are set by the supplier and can change especially in instances when supply is high and the demand is low.

3.2   Special offers, vouchers and promotion codes cannot be used in conjunction with other offers or codes unless otherwise stated.

 

11.CANCELLATIONS & RETURNS (inc refunds)

Should you wish to return an item for an exchange or refund, please click on our RETURNS form in the Customer Service section and fill in the information.  We will then inform the Designer that you are to return the product, and that a refund will be issued (if applicable).  All customers can cancel their order within 14 working days of making a purchase for a full refund without having to provide a reason (we just like one for our records).  Please note however that custom-made, commission products and personalised products refund requests must have a valid reason for cancellation to be accepted.

Titan Sirens is in line with the Distance Selling regulations and laws updated September 2014.  Therefore the follow is relevant –

1.       Food related items such as cakes cannot be cancelled or returned after delivery had been received due to the perishable nature of the product.  Should the product be NOT as stated, we will accept your complaint to discuss the issue.

2.        Services – Some designers offer vouchers for services, these vouchers last for 12mths in which the customer can book a slot directly we the designer.  A cancellation/return cannot be accepted should the 12mths have expired or if the customer makes a direct booking with the designer and fails to arrive, unless it is the direct result of negligence on the part of the designer.

3.       Custom orders – Should a custom request a bespoke or custom order, made to their own requested specifications, then a cancellation/return will not be accepted.  This is unless the specifications have NOT been adhered to, or have not been given the customers consent to make any changes outside of the specific specifications listed at the time of purchase.

All cancellations MUST be made via our returns form or via email to info@titansirens.co.uk in order to be accepted.  However, a customer can contact via telephone should the cancellation be within 24 hours of purchase to 07957444063 inc text (between 9am – 9pm only).

                # Standard costs apply dependent on your network   

Although we aim to confirm refunds within 24 hours of the request, all refunds will be confirmed   and made within 30 days of request at the latest.

For more information regarding each designer’s own returns information, please read the profile under each supplier.

All goods and services meet the requirements of the Sale of Goods Act 1979.

12.UPLOADING MATERIAL TO THE WEBSITE

Uploaded information such as reviews and/or pictures must not be deemed in a negative sense such as discriminatory, threatening, be infringement of any copyright or be of an illegal nature.

Any information uploaded to our site will be considered non-confidential/proprietary nature, with the uploader giving us permission to use that information in any of our promotional material (for example competitions).  We will not be responsible or liable to any third party for any of the materials uploaded by the user, and hold the right to remove this information at any point.

13.VIRUSES, HACKING & OTHER CYBER/NON-CYBER RELATED OFFENCES

You must not use our website to distribute cyber related mechanisms considered malicious or harmful to either us or our customers, in addition you must not attempt to attack, sabotage or gain entry to our system/server at any point.

In breaching these requests, you will have deemed to have committed a criminal offence under the Computer Misuse Act 1990, and we will report any such breach to the authorities.  In the event of such a breach your right to use our website will be revoked.

14.LINKING TO OUR WEBSITE

You may link to our home page, with the understanding that it does not damage our reputation or take advantage of us, our designers or customers, and is considered both fair and legal.  The link must not suggest an association, approval or endorsement unless one has already been established and confirmed.

Our website must not be framed on any other website/media, in addition you may not create a link to any other part of our website other than the home page, Titan Sirens in turn reserves the right to withdraw any link permission without notice.

Should you wish to use any of our material other than what is mentioned, please email advertiseme@titansirens.co.uk

15.FORCE MAJEURE

Titan Sirens cannot accept liability in any circumstances where performance of the contract is prevented by reason of war, threat of war, riots, civil strife, terrorist activities, industrial disputes, natural and nuclear disaster, fire or adverse weather conditions, delays or the inability in sourcing materials by the designer to complete their work etc.

16.LAW & JURISDICTION

All contracts for the purchase of goods or services made via our website are governed by English Law, and therefore any dispute arising or relating to will be subject to the exclusive jurisdiction of the English courts.

17.FEEDBACK & COMPLAINTS

We welcome feedback, as this assists us in improving our website and service; please email any suggestions to info@titansirens.co.uk.   Should you have a complaint, please fill in our contact us page with all of the relevant details.  Please allow 3 working days for your complaint to be investigated and a response prepared (we ask for this time, as we may have to contact and discuss the issue with other parties)

18.LEGALITIES

Titan Sirens is the advertising agent of the designer, and as such cannot be held responsible for any damage, injury or death resulting from the use of any product or service sold via our website.  We will however act as mediator between the customer and designer until a matter is resolved. Should further legal methods be involved Titan Sirens is more than happy to provide any written information either party will require by law.

19.CONTRACT

The contract between Titan Sirens and the customer is formed when the customer accepts the price stated including any postage/discounts and makes a payment.  It ends 14 working days after the product has been received or service concluded.  The contract may be extended in relation to faulty products.  If in doubt please contact info@titansirens.co.uk

 

20.DISCLAIMER

Titan Sirens assumes no responsibility for the accuracy, timeliness, correctness or content of this website, and therefore you should not expect this information to be continuously updated.  We take no responsibility for any information that has been removed or has expired.

The commentary and other materials posted on our website, blog or social media outlets are not intended to act as advice, on which reliance should be placed, and as such we do not take any responsibility or liability arising from said reliance by any visitor to our website or anyone informed of its content.

21.GENERAL

If you have any questions regarding these Terms & Conditions, please contact Titan Sirens at info@titansirens.co.uk

For general enquires please visit our contact us page.



 

Terms and Conditions

Our terms and conditions stated below apply to all purchases on the Titan Sirens website.

Please read through these carefully before placing your order and then print a copy for future reference.

  1. Purchases
    1. We supply original paintings, jewellery, sculpture, garments and art created by our own artists.
    2. All purchases on the website are subject to these terms and conditions.
    3. You the buyer shall be responsible for ensuring the accuracy of the details provided on the order form. Titan Sirens cannot accept an order to standard if there are necessary details omitted on the order form.
    4. We are entitled to refuse orders before confirmation on payment placed by you and will not be required to provide an explanation.
  2. Pricing
    1. The payment you make is based on the postage and item cost displayed on the website. However although we try to ensure that all prices on our website are accurate, errors may occur. If an error is discovered within the pricing of goods you have ordered, we will inform you as soon as possible and provide you with the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will regard the order as cancelled. If you cancel and you have already paid for the goods but have not yet received the goods, you will receive a full refund.
    2. Prices may undergo changes due to a fluctuating market and various types of items, e.g. limited edition.
    3. Titan Sirens prices all items available for purchase in Pound Sterling (£). VAT is included within the displayed price.
    4. Prices displayed do not include postage and packaging ,which will be charged as an additional cost on all orders as these prices vary, depending on the buyer location.
    5. Customs and import duties are not included on purchases outside the UK. Any surcharges upon deliveries outside the United Kingdom are the responsibility of the customer.
    6. If the price of an item changes due to any factor beyond our control, we reserve the right (by giving notice to you the buyer at any time before delivery) to increase the price of your purchase.
    7. 7.In this unlikely event of an increase in the price of the purchase, you the buyer shall be entitled to cancel the order at any time before delivery. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods but not yet received the goods you will receive a full refund.
  3. Payment
    1. Payment from your card is processed after we have received your order, checked your card details and stock availability. We will inform you as soon as possible in the event that we are unable to supply the goods due to stock availability. A full refund will be given where you have already paid for the goods but not yet received the goods.
    2. -------->>>We accept payment through/with...
    3. Upon cleared payment we will send you a receipt through e-mail.
    4. The title to the goods will pass to you the buyer on cleared payment in full of the price of the goods.
    5. Payment can be made by any method specified above. Titan Sirens will take all reasonable precautions to keep the details of your order and payment secure but unless we are negligent we cannot be held liable for any losses caused as a result of unauthorised access to information provided by the buyer.
    6. You the purchaser warrant and are responsible that all the details provided on the order form for the purpose of purchasing the goods by credit/debit card are correct and you are using your own credit/debit card and that there are sufficient funds and/or sufficient unused limit to cover the cost of the goods.
  4. Delivery
    1. The items will be delivered to the buyer at the address provided by you on the order form. We should be able to dispatch your order from our secure stores within 7 working days (ex-stock). If an item is not ex-stock we will advise you of the delay and shipping will exceed 7 days. Commissioned items delivery will be the subject of a separate agreement. In the event that the item(s) delivery is not on the expected delivery date please contact us and we will attempt to trace the shipment/postage. Your order form includes shipping/delivery charges prior to final payment/commitment to purchase.
    2.  
    3. The risk in the goods shall pass to you upon delivery taking place. Titan Sirens shall not be liable for any delay in delivery however cause as any dates quotes are approximate only. We are reliant on our carriers to deliver on time, however we do make everyeffort to deliver good within the estimated time-scales.
  5. Returns
    1. All items sold by Titan Sires have been carefully checked for both quality and authenticity. Sometimes however items are damaged during delivery or unacceptable in some other way and we will make every effort to rectify that situation.
    2. When you receive your goods please check them immediately. Any damage must be notified to Titan Sirens within 2 days of receipt of your order. In the unlikely event of your goods have been damaged, Titan Sirens will then arrange for collection and a replacement will be allocated. If a replacement is not available you have the option of choosing an alternative or a full refund.
    3. In the event that a limited edition print has sold out between dispatch, a refund may have to be given. Unacceptable goods for any reason may be returned for a refund but you must contact us within 7 days of receipt if you wish to do so.
    4. Items returned that are not defective or faulty will not be subject to a re-stocking charge. However, you must pay for all shipping cos

About us

It's good you're here.
Titan Sirens came from our dreams and our passionate love for beauty, these dreams have accompanied us all our lives, appointing themselves as compulsion to create and need for contact with spirits, mystery and the source of everything. We met as young girls, to paint, try out new artistic techniques or simply to observe the world and play with its unlimited possibilities. We were always Titan Sirens. We were mermaids who had to face everyday life, but this did not tarnish our dreams. Our mermaid souls survived the whirlwinds of life and still stayed as souls of little girls fascinated by beauty.

Why us?

  • Each piece in our gallery is unique and individual
  • All of the pieces are made using select natural materials
  • The pieces are the result of a long-term and precise creative process
  • All of our works come with a certificate of authenticity
  • The pieces can make one of a kind gifts for a special someone, they can express and evoke deep thoughts, emotions and feelings because they were created with this purpose.

Key FEATURES

  • Choose your wishlist products then add to cart.
  • Call us for more info about our products.
  • Pay by PayPal / Credit Card.
  • One Click To Join Us

Contact Us

  • +44 01253 75 19 69
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